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Complaints (18th Sep 12 at 8:48am UTC)
Complaints about doctors up 23% in year http://www.bbc.co.uk/news/health-19627606
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Re: Complaints (18th Sep 12 at 8:55am UTC)
Complaints about doctors' professional conduct reach record levels
General Medical Council report shows one in 64 doctors now face possibility of being investigated by the regulator

http://www.guardian.co.uk/society/2012/sep/18/complaints-doctors-conduct-record-levels
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Re: Complaints (18th Sep 12 at 10:24pm UTC)
Doctors must go “back to basics” to understand and tackle the reasons behind a record number of complaints against the medical profession, a GPs’ leader has said.

http://www.telegraph.co.uk/health/healthnews/9549853/Back-to-basics-call-after-record-complaints-about-doctors.html
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Re: Complaints (19th Sep 12 at 8:57am UTC)
Complaints about doctors at 'record high'

http://www.nhs.uk/news/2012/09September/Pages/Complaints-about-doctors-at-record-high.aspx
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Re: Complaints (9th Nov 12 at 10:34am UTC)
NHS failings aggravate distress over blunders
Latest annual report into NHS's handling of complaints records rise in dissatisfaction on part of patients and relatives

http://www.guardian.co.uk/society/2012/nov/09/nhs-failings-blunders
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Re: Complaints (9th Nov 12 at 10:36am UTC)
Poor communication fuels rise in NHS complaints http://www.bbc.co.uk/news/health-20254108
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Re: Complaints (9th Nov 12 at 11:20pm UTC)
Complaints about the NHS rise by 8% in a year

http://www.dailymail.co.uk/health/article-2230069/Complaints-NHS-rise-8-cent-year.html#ixzz2Blpwglgh

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Re: Complaints (12th Nov 12 at 12:14am UTC)
Health ombudsman criticises 'insincere apologies and unclear explanations' over NHS mistakes

http://www.independent.co.uk/life-style/health-and-families/health-news/health-ombudsman-criticises-insincere-apologies-and-unclear-explanations-over-nhs-mistakes-8298177.html
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Re: Complaints (27th Jan 13 at 10:59am UTC)
Patients Association sounds alarm over 'flawed' NHS complaints code
Hospitals are risking a new Mid Staffordshire scandal by not learning from their mistakes, says report

http://www.guardian.co.uk/society/2013/jan/27/patients-association-nhs-hospitals-complaints
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Re: Complaints (20th Mar 13 at 12:56pm UTC)
The NHS must improve the way it handles patient complaints
Complaints offer an early warning system that trusts can use to identify pockets of poor care

http://www.guardian.co.uk/healthcare-network/2013/mar/20/nhs-improve-handling-patient-complaints
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Re: Complaints (31st Aug 13 at 11:37am UTC)
NHS receives 3,000 complaints every week - with nearly half against medical professionals

NHS Confederation said it was important to keep the number of complaints in perspective

http://www.independent.co.uk/life-style/health-and-families/health-news/nhs-receives-3000-complaints-every-week--with-nearly-half-against-medical-professionals-8789300.html
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Re: Complaints (28th Oct 13 at 10:49am UTC)
NHS complaints review set to report http://www.bbc.co.uk/news/health-24669382
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Re: Complaints (29th Oct 13 at 10:20am UTC)
Give hospital patients pen and paper to report bad care, report says
Giving all hospital patients a pen and paper by their bedside could make it easier for them to report problems with their care, a major report into the NHS complaints system has advised.

http://www.telegraph.co.uk/health/healthnews/10409086/Give-hospital-patients-pen-and-paper-to-report-bad-care-report-says.html
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Re: Complaints (18th Nov 13 at 9:57am UTC)
Hospital complaints review: name and shame trusts that do not comply
Ann Clwyd's recommendations to make hospitals more accountable must be enforced by patient champions

http://www.theguardian.com/healthcare-network/2013/nov/18/hospital-complaints-review-ann-clwyd-trusts-comply
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Re: Complaints (28th Nov 13 at 12:09pm UTC)
New UK patients' champion to fight bad care http://www.bbc.co.uk/news/health-25117998
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Re: Complaints (13th Dec 13 at 11:20am UTC)
Top tips on giving and receiving feedback
Receiving challenging feedback is painful, but there are techniques other than the 'compliment sandwich' approach

http://www.theguardian.com/healthcare-network/2013/dec/13/top-tips-giving-receiving-feedback
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Re: Complaints (21st Dec 13 at 9:44am UTC)
NHS 'was too powerful to criticise' says regulator http://www.bbc.co.uk/news/health-25475354
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Re: Complaints (19th Mar 14 at 11:49am UTC)
NHS online patient feedback reviews open to abuse http://www.bbc.co.uk/news/health-26229041
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