Doctors accused of lacking compassion in survey of patients
Patients Association findings reveal growing concerns about attitudes and actions of GPs

http://www.guardian.co.uk/society/2012/sep/27/doctors-lacking-compassion-survey-of-patients

Patients treated badly by their GPs are not complaining over fear of being banned from their local surgery, according to a report published today which describes the situation as “one of the great unspoken scandals of the NHS”

http://www.telegraph.co.uk/health/healthnews/9568976/Patients-darent-complain-about-bad-GPs.html

GPs should be subject to patient satisfaction tests, says David Cameron
Prime minister says 'friends and family' test being introduced in hospitals should be extended to doctors' surgeries

http://www.guardian.co.uk/society/2013/jan/04/david-cameron-gps-patient-satisfaction

Cameron backs friends and families test to act as 'flashing light' to warn when hospitals and GPs are failing

http://www.dailymail.co.uk/news/article-2256941/David-Cameron-backs-friends-families-test-act-flashing-light-warn-hospitals-GPs-failing.html#ixzz2H35mObvq

GPs 'refuse to treat immigrants as NHS too generous on foreign nationals'

http://www.telegraph.co.uk/health/healthnews/9808395/GPs-refuse-to-treat-immigrants-as-NHS-too-generous-on-foreign-nationals.html

GP opening hours to be included in NHS review of urgent and emergency care

http://www.pulsetoday.co.uk/commissioning/commissioning-topics/urgent-care/gp-opening-hours-to-be-included-in-nhs-review-of-urgent-and-emergency-care/20001547.article#.UPxivvI093A

Ten thousand more GPs are needed for the NHS to cope with its increasing workload and ensure patients are properly cared for out of hours, the head of the Royal College of GPs has said.

http://www.telegraph.co.uk/health/healthnews/9873540/10000-more-GPs-needed-for-NHS-to-cope-with-increasing-workload.html

Difficulty making an appointment the number one reason people might delay seeing GP

http://www.independent.co.uk/life-style/health-and-families/health-news/difficulty-making-an-appointment-the-number-one-reason-people-might-delay-seeing-gp-8500100.html

Family doctors will have to see fewer patients, cut services and sack staff because of unreasonable targets set by ministers in changes to the GP contract, the British Medical Association has warned.

http://www.telegraph.co.uk/health/healthnews/9885592/GPs-will-have-to-cut-services-due-to-contract-changes-BMA.html

Don't hate GP receptionists for being grumpy - they're under pressure and under qualified, says new report

http://www.dailymail.co.uk/health/article-2282900/Dont-hate-GP-receptionists-grumpy--theyre-pressure-qualified-says-new-report.html#ixzz2LfsW3JxT

Did GPs get off lightly from Francis?
The Patient from Hell explores the implications of the Francis report for GPs. Will they revert to their pre-Mid Staffs attitudes?

http://www.guardian.co.uk/healthcare-network/2013/feb/27/gps-get-off-lightly-francis-mid-staffs

Technology will allow a GP to harness expertise of many clinicians

http://www.telegraph.co.uk/news/uknews/9913923/Technology-will-allow-a-GP-to-harness-expertise-of-many-clinicians.html


GPs must learn e-efficiency from Easyjet, says Jeremy Hunt

http://www.telegraph.co.uk/health/healthnews/9913576/GPs-must-learn-e-efficiency-from-Easyjet-says-Jeremy-Hunt.html

Patients are “gambling with their lives” when they register with some GPs, the architect of David Cameron’s ‘Friends and Family Test’ of the NHS has claimed.

http://www.telegraph.co.uk/health/healthnews/9916443/Patients-gambling-with-their-lives-with-some-GPs.html

A cystic fibrosis sufferer was struck off as a patient from his local GP surgery after posting an “offensive” message about its staff on Twitter, it emerged tonight.

http://www.telegraph.co.uk/health/healthnews/9925713/GP-surgery-bans-patient-over-offensive-Twitter-post.html

GP receptionist suspended after telling eight-year-old girl who couldn't breathe to wait in line FOUR times because she 'wasn't an urgent priority'

http://www.dailymail.co.uk/health/article-2293767/GP-receptionist-suspended-telling-year-old-girl-breathe-wait-line-FOUR-times-wasnt-urgent-priority.html#ixzz2NehsXuZP

Department of Health publishes full details of 2013/14 GP contract

http://www.pulsetoday.co.uk/home/gp-contract-2013/14/department-of-health-publishes-full-details-of-2013/14-gp-contract/20002309.article#.UUr59jdNF3A

Warning over 'struggling GP system' http://www.bbc.co.uk/news/health-21885428

Sixty per cent of patients must wait 48 hours to see a GP while a tenth wait two WEEKS

http://www.dailymail.co.uk/health/article-2297294/Two-thirds-patients-wait-48-hours-GP-tenth-wait-WEEKS.html#ixzz2OPHWHMpc

Grandmother handcuffed and escorted from GP surgery by police after demanding to see medical notes

http://www.dailymail.co.uk/health/article-2305620/Grandmother-Mary-Kerswell-handcuffed-escorted-Biggleswade-GP-surgery-asking-medical-notes.html#ixzz2Q0Wo0DR5

What I'm really thinking: the doctor's receptionist
'There are 5,000 patients on our books, and it feels like they all have our number on speed dial'

http://www.theguardian.com/lifeandstyle/2014/jan/11/what-really-thinking-doctors-receptionist

Patients can hurt doctors, too
Doctors nearly always internalise insults that patients fling at them. This can have serious consequences to the quality of the healthcare they're able to provide

http://www.theguardian.com/commentisfree/2014/jun/11/patients-can-hurt-doctors-too